Due to high volume of orders and interactions, it may take longer for you to respond. We are working diligently during this critical time and we appreciate your patience.
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FAQs
Have a quick question? Check our FAQs for a quick answer
We ship locally and internationally. Shipping options will appear at checkout.
How long is the delivery
Once you place your order, please allow 1-5 business days to process your orders.
Local orders: 2–5 business days
International orders: 5–14 business days Delivery time may vary based on location and customs processing.
Will I receive tracking information?
Yes — every order comes with a tracking number sent via email once your package ships.
What is your return policy?
We offer a 30-day return policy for unused items in original condition and packaging.
How do I request a return?
Just contact our support team at support@pawlyticlab.com with your order number. We’ll guide you through the process.
Can I exchange for a different color or variant?
Yes — exchanges are available if the item is still in stock.
Can i cancel my order?
Orders can be canceled within 24 hours of purchase. After that, it may be too late as processing begins quickly.
Can I change my address after ordering?
If your order hasn’t shipped yet, we can update your address. Contact us as soon as possible.
❓ Still Need Help?
If you have questions not listed here, our support team is here for you. Email us at support@pawlyticlab.com, and we’ll get back to you within 24–48 hours.
