Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: April 2023
1. General Questions
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2. Payment Questions
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3. Shipping Questions
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4. Contact Questions

1. General Questions

What is Pawlytic Lab ?

Pawlytic Lab is a modern pet lifestyle brand dedicated to creating thoughtful, functional, and beautifully designed essentials for homes with pets.
We focus on purposeful design and practical innovation that genuinely improve everyday life with the animals you love.

What is your return policy?

We want you to feel confident with your purchase. We accept returns within 30 days of the purchase date. To start a return, please visit our Returns page and follow the instructions provided.

How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or directly through the carrier.

Where are your products made?

We work with trusted manufacturing partners to ensure quality, durability, and responsible production standards. Our goal is to deliver thoughtfully crafted products that meet modern expectations for both performance and reliability.

Can I cancel or modify my order?

Yes, orders can be modified or canceled within 24 hours of being placed.
Orders that have already been processed or shipped cannot be changed.

Do you have a physical store?

Currently, Pawlytic Lab operates exclusively online.
This allows us to focus on delivering thoughtful products directly to your home while maintaining competitive pricing and quality control.

2. Payment Questions

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Shop Pay, and Apple Pay.

Do you offer installment payment options?

Installment options may be available depending on your region and payment provider. Please check during checkout or contact our support team for more details.

Is my payment information secure?

Yes. We take payment security seriously. All transactions are encrypted and processed through secure, industry-standard payment gateways.

Why was my payment declined?

Common reasons include:

• Incorrect card details
• Insufficient balance
• Bank blocking international transactions

If your payment is declined, please try again or contact your bank for assistance.

3. Shipping Questions

Do you offer free shipping?

Shipping policies may vary depending on your location and promotions.
Any applicable shipping costs will be displayed clearly at checkout.

How long does processing take?

Orders are typically processed within 2–5 business days (Monday–Friday).
During peak seasons or promotional periods, processing may take slightly longer.

How long does shipping take?

After processing:

• Domestic shipping: 5–13 business days
• International shipping: 8–20 business days (varies by location)

Delivery times may vary depending on customs and local courier services.

Do you offer priority processing?

When available, priority processing moves your order to the front of the queue and may reduce waiting time during peak periods.

Why did my items arrive separately?

To ensure faster delivery, items may be shipped from different fulfillment partners. This may result in multiple tracking numbers.

What if my order is lost or stuck in transit?

If your order appears delayed, stuck, or lost, please contact our support team.
We will investigate the issue and provide an appropriate resolution as quickly as possible.

4. Contact Questions

How can I contact customer service?

You can reach our customer support team at:

support@pawlyticlab.com

We aim to respond within 24–48 business hours.

What are your business hours?

Our support team operates Monday–Friday during standard business hours.

How can I provide feedback?

We welcome feedback from our customers.
You may contact us through our website contact form or email us directly.
Your input helps us continue improving Pawlytic Lab.